Shadow Admin: A Morale-Sapping Reality
According to a survey of 2,001 UK employees and 205 decision-makers, 76% of workers spend a significant portion of their week on admin tasks, leading to reduced morale and increased burnout.
On average, employees lose 9 hours a week, nearly a quarter of a 40-hour week, to "shadow work", with 12 minutes of focus lost every time they switch back to core tasks.
- Planning and managing business travel
- Filing expense claims
- Handling team admin
- Managing workplace facilities
- Organising events
Half (50%) of UK employees identified shadow work as the biggest driver of burnout, while 52% reported that these extra tasks negatively affect their job satisfaction.
Author's summary: Workers waste a quarter of their week on shadow admin.
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